Terms and conditions

Terms and conditions:

We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. Please watch for your package and arrange to retrieve it quickly in the event of weather.

If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx.Ā 

Understand that all wood products will vary in pattern and color (if stained). Also, know that the computer monitor may impact the color visually. Please see our FAQ page.

Feel free to contact us within 3 days of purchase if your exact item is on sale, and we will provide a store credit the difference. No store credits will be processed outside of this time frame. Black Friday - Cyber Monday weekend sales are EXCLUDED from this policy and will not be honored once the sale has expired.

Returns-

Please contact us if you have any problems with your order.Ā Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right.Ā 
Please be sure toĀ double-check size and color to avoid a return.

Rush fees are NOT refundable.


Return Policy:

Click HERE to access your account to check for return eligibility.Ā 

Please review our return policy below for any purchases made through our online store.

1. General Return Guidelines

We want you to be satisfied with your purchase. If you are not completely satisfied, we offer returns for most products within 5 days of the purchase date. To be eligible for a return, items must meet the following conditions:

  • The item is in new, unused condition (except where noted below).
  • The item is returned in its original packaging.
  • You have the original receipt or order confirmation.
Our policy lastsĀ 5 days. IfĀ 5 days have gone by since your purchase was received and you have not contacted us, unfortunately, we canā€™t offer you a refund.

ContactĀ us within:Ā 5Ā days of delivery for return instructions.
Ship items back within: 7Ā days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all packing material and the box it was sent in. Without this, we will not accept your return and it will be discarded with no refund. There are no exceptions. You are responsible for return shipping.

Ā Ā 

2. Returning Used or Opened Items

For most items, we cannot accept returns if the product has been used, opened, or is no longer in its original condition. However, we do understand that sometimes circumstances may change. If the product is defective, damaged upon arrival, or if you received the wrong item, we will gladly assist you with an exchange.

If the item is opened but in otherwise resalable condition (e.g., no visible damage, and not used), we will evaluate the return on a case-by-case basis and may issue a partial refund, store credit, or exchange depending on the product and the circumstances.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 5 days of delivery. We will either:

  • Provide a replacement part, or if warranted offer a replacement item at no additional cost to you.

We will request photos of the damaged or defective product to process your return or exchange. Please do not dispose of the damaged product until we resolve the issue. And, as always keep all packing materials.

4. Non-returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Used, or opened, and assembled items (unless defective or damaged).
  • Perishable products.
  • Products that have held food of any kind.Ā 
  • Customized or personalized items.
  • Products marked as "final sale."

5. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at support&thelovenadehome.com or click here to request a return authorization and instructions if eligible.
  • Prepare Your Return: Ensure the product is securely packaged and includes ALL original packaging and accessories.
  • Ship the Item: Return the product to the address provided by our customer service team. The customer is responsible for return shipping costs, except in cases of damaged or defective products.

6. Refund Process

Once your returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).

7. Contact Us

If you have any questions regarding your order or our return policy, please donā€™t hesitate to reach out to us:

By purchasing from Lovemade14 parent company, you acknowledge and agree to the terms and conditions outlined in this return policy.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less a 35% restocking fee for the amount of the return. Please be sure toĀ double-check size and color to avoid a return.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 businessĀ  days.Ā 

Late or missing refunds (if applicable)
If you havenā€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If youā€™ve done all of this and you still have not received your refund yet, please contact us at support@thelovemadehome.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service and purchase shipping insurance. We donā€™t guarantee that we will receive your returned item and you will need tracking information to follow up with the carrier.

Exchanges (if applicable)
We do not accept exchanges on custom-made or personalized items.

You may return a non-customized, non-personalized item at your expense for a refund, less a 20% restocking fee. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure any refund of your product (less 20% restocking fee). Original shipping charges to ship the item to you are not refunded.

Damaged Items
We work hard to ensure your item arrives damage-free. But unfortunately, damage can happen. If your item is damaged during shipping, you must contact us within 48 hours of receipt. Please retain all packaging and packing materials. Contact us immediately at support@thelovemadehome.com for instructions. Please take pictures of all damage and any damage to the box.
Our damage policy is:
Ā 
Our solution to damage was to create pieces that can be quickly replaced.Ā We will provide replacement parts for any damage. Pieces can replaced with a screwdriver.

If any piece or part is faulty upon delivery, that part will be quickly remade and shipped.Ā If we offer replacement parts and you opt to return the item on your own, a restocking fee of 25% will be applied.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, youā€™ll receive a gift credit for the value of your return. Once the returned item is received (following the above instructions), a gift certificate will be mailed to you.

If the item wasnā€™t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Cancellations

CancellationsĀ are processed for no fee within 12 hours from the purchase date and time. We charge 35% on ALL cancellations and returnsĀ made afterĀ 12 hours from the purchased date/time.Ā This will be deducted fromĀ the refund. We are a small,Ā family-owned company. When your order is placed we begin purchasing your materials.Ā A cancellation may not seem like a big deal to you but it is an immediate investment for us.

Have any questions? Fill out the form below and we'll get back to you as soon as possible. Thank you very much for considering our shop!