Terms and conditions

Return & Cancellation Policy

At The LoveMade Home, each piece is handcrafted specifically for your order. Because of this, materials are purchased, and production scheduling begins shortly after an order is placed.

We kindly ask customers to carefully review all product details, dimensions, finishes, and estimated lead times before purchasing.

Order Cancellations

Orders begin processing immediately, cancellation requests submitted within 12 hours may be reviewed at our discretion. After 12 hours, orders are subject to a non-refundable, production deposit, equal to 25% of the order total. This deposit helps cover materials, production preparation, and labor scheduling already committed to your order. We are a very small, family-owned business, and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material and our time. We do not keep inventory. Each order is built specifically for our customers. We are always here for questions to help avoid cancellations.Ā 

Once production has started, orders are no longer eligible for cancellation or a refund.

Custom sizes, personalized items, and custom finish selections are non-cancelable once the order has been placed.

However, as an alternative to cancellation, we are happy to offerĀ store credit for the full amount paid,Ā which can be applied to a future purchase. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

Returns

Due to the handmade and made-to-order nature of our furniture, we do not accept traditional returns or exchanges for:

  • Preference changes
  • Color or stain variation
  • Natural wood characteristics
  • Incorrect measurements provided by the customer
  • Delays caused by shipping carriers
  • Buyerā€™s remorse

We are always happy to answer questions before ordering and can assist with dimensions, finish guidance, or product recommendations to help ensure confidence before purchase.

Handmade Characteristics

Our furniture is handcrafted using real wood and hand-applied finishes. Variations in wood grain, texture, knots, stain absorption, and coloration are natural and are not considered defects.

Each piece is unique and may vary slightly from the listing photos.

Terms and conditions:

We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. Please watch for your package and arrange to retrieve it quickly in the event of inclement weather.

If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx.Ā 


Returns-

Because your item is handmade just for your order, traditional refunds are not available.

Please contact us if you have any problems with your order.Ā Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right.Ā 
Please be sure toĀ double-check size and color to avoid a return.

Return Policy:

Click HERE to access your account to check for return eligibility.Ā 

Please review our return policy below for any purchases made through our online store.

1. General Return Guidelines

Again, orders begin processing immediately after they are placed, cancellation requests submitted within 12 hours may be reviewed at our discretion.

A 25% non-refundable production deposit is included in every order.

To be eligible for a return, items must meet the following conditions:
  • The item is inĀ new, unused condition, and unassembledĀ (except where noted below).
  • The item is returned in itsĀ original packaging. Items not in original packing (box and materials) can't be returned and will be discarded upon receipt, and no refund will be given. Please keep these materials until your item is assembled.Ā 
  • Must not be personalized.
  • Contact us within 5 days - returns are not accepted outside this timeframe.
  • Return the item withinĀ 10 days - returns are not accepted outside this timeframe.

2. Returning Used or Opened Items

For most items, we cannot accept returns if the product has been used, opened, or is no longer in its original condition. However, we do understand that sometimes circumstances may change. If the product is defective, damaged upon arrival, or if you received the wrong item, we will gladly assist you with an exchange.

If the item is opened but in otherwise resusable condition (e.g., no visible damage, not assembled or used), we will evaluate the return on a case-by-case basis and may issue a partial refund, store credit, or exchange depending on the product and the circumstances.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 3 days of delivery. We will either:

  • Provide a replacement part, or, if warranted, offer a replacement item at no additional cost to you.

Please provide photos of the damaged or defective product to process your return or exchange. We will also need photos of the shipping box damage. Please do not dispose of the damaged product until we resolve the issue. It may be required by our shipper. And, as always, keep all packing materials.

4. Non-returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Used, opened, and assembled items (unless defective or damaged).
  • Products that have held food of any kind.Ā 
  • Customized or personalized items.
  • Products marked as "final sale."
  • Rush fees

5. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at support@thelovenadehome.com or navigate to your account profile to request a return authorization and instructions if eligible.
  • Prepare Your Return: Ensure the product is securely packaged and includes ALL original packaging and accessories.
  • Ship the Item: Return the product to the address provided by our customer service team. The customer is responsible for return shipping costs, except in cases of damaged or defective products.

6. Refund Process

Once your returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 businessĀ  days.

The customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If the item is valued over $75, consider using a trackable shipping service and purchasing shipping insurance. We donā€™t guarantee that we will receive your returned item, and you will need tracking information to follow up with the carrier.

Exchanges (if applicable)
We do not accept exchanges on custom-made or personalized items.

You may return a non-customized, non-personalized item at your expense for an exchange. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure the exchange. Any price difference owed is given as a store credit.

Damaged Items
We stand behind our craftsmanship and want every customer to love their piece. We work hard to ensure your item arrives damage-free. But unfortunately, damage can happen. If your item is damaged during shipping, contact us within 48 hours of receipt. Please retain all packaging and packing materials.Ā 

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

We will work quickly to provide replacement parts, repairs, or an appropriate resolution.

Damage claims reported after 48 hours may not qualify for carrier or replacement coverage.


Our damage policy is:

If any part is faulty upon delivery, it will be quickly remade and shipped.

  • We will correct any damage by replacing the damaged part.Ā 
  • We will provide the instructions and a video to show how to replace the part.
  • Most part replacements can be done with a screwdriver; no other tools are needed. We will always assist with damage to get you up and running quickly!

By placing an order, the customer acknowledges and agrees to our production timeline, deposit policy, and cancellation terms.


Have any questions? Fill out the form below and we'll get back to you as soon as possible. Thank you very much for considering our shop!

Feel free to contact us within 3 days of purchase if your exact item is on sale, and we will provide a store credit the difference. No store credits will be processed outside of this time frame. Black Friday - Cyber Monday weekend sales are EXCLUDED from this policy and will not be honored once the sale has expired.