Terms and conditions
Terms and conditions:
We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered.
If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx.
Understand that all wood products will vary in pattern and color (if stained). Also know that the computer monitor may impact the color visually. Pleasee see our FAQ page.
Our policy lasts 5 days. If 5 days have gone by since your purchase was received and you have not contacted us, unfortunately, we can’t offer you a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less a 25% restocking fee for the amount of the return. Please be sure to double check size and color to avoid a return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item and you will need tracking information to follow up with the carrier.
We do not accept exchanges since this is a custom made item. You may return the item at your expense for a refund, less a 25% restocking fee. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure a full refund of your product (less 25% restocking fee).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received (following the above instructions), a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.