Terms and conditions

Terms and conditions:

We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. Please watch for your package and arrange to retrieve it quickly in the event of inclement weather.

If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx.Ā 

Understand that all wood products will vary in pattern and color (if stained). Also, know that the computer monitor may impact the color visually. Please see our FAQ page.

Feel free to contact us within 3 days of purchase if your exact item is on sale, and we will provide a store credit the difference. No store credits will be processed outside of this time frame. Black Friday - Cyber Monday weekend sales are EXCLUDED from this policy and will not be honored once the sale has expired.

Returns-

Please contact us if you have any problems with your order.Ā Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right.Ā 
Please be sure toĀ double-check size and color to avoid a return.

Rush fees are NOT refundable.


Return Policy:

Click HERE to access your account to check for return eligibility.Ā 

Please review our return policy below for any purchases made through our online store.

1. General Return Guidelines

Your purchase total includes a 50% deposit.Ā Ā 

To be eligible for a return, items must meet the following conditions:
  • The item is inĀ new, unused condition , and unassembledĀ (except where noted below).
  • The item is returned in itsĀ original packaging. Items not in original packing (box and materials) can't be returned and will be discarded upon receipt, and no refund will be given. Please keep these until your item is assembled.Ā 
  • You have theĀ original receipt or order confirmation.
  • Must not be personalized.
  • Contact us within 5 days - returns are not accepted outside this timeframe.
  • Return the item withinĀ 10 days - returns are not accepted outside this timeframe.
  • Restocking fees will apply. See below.

2. Returning Used or Opened Items

For most items, we cannot accept returns if the product has been used, opened, or is no longer in its original condition. However, we do understand that sometimes circumstances may change. If the product is defective, damaged upon arrival, or if you received the wrong item, we will gladly assist you with an exchange.

If the item is opened but in otherwise resalable condition (e.g., no visible damage, not assembled or used), we will evaluate the return on a case-by-case basis and may issue a partial refund, store credit, or exchange depending on the product and the circumstances.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 5 days of delivery. We will either:

  • Provide a replacement part, or if warranted, offer a replacement item at no additional cost to you.

We will request photos of the damaged or defective product to process your return or exchange. We will also need photos of the shipping box damage. Please do not dispose of the damaged product until we resolve the issue. It may be required by our shipper. And, as always,Ā keep all packing materials.

4. Non-returnable Items

Certain products cannot be returned for hygiene or safety reasons, including:

  • Used, opened, and assembled items (unless defective or damaged).
  • Perishable products.
  • Products that have held food of any kind.Ā 
  • Customized or personalized items.
  • Products marked as "final sale."

5. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at support&thelovenadehome.com or click here to request a return authorization and instructions if eligible.
  • Prepare Your Return: Ensure the product is securely packaged and includes ALL original packaging and accessories.
  • Ship the Item: Return the product to the address provided by our customer service team. The customer is responsible for return shipping costs, except in cases of damaged or defective products.

6. Refund Process

Once your returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective items).

7. Contact Us

If you have any questions regarding your order or our return policy, please donā€™t hesitate to reach out to us:

By purchasing from Lovemade14 parent company, you acknowledge and agree to the terms and conditions outlined in this return policy.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less the non-refundable 50% depositĀ for the amount of the return. Please be sure toĀ double-check size and color to avoid a return.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 businessĀ  days.Ā 

Late or missing refunds (if applicable)
If you havenā€™t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If youā€™ve done all of this and you still have not received your refund yet, please contact us at support@thelovemadehome.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service and purchase shipping insurance. We donā€™t guarantee that we will receive your returned item and you will need tracking information to follow up with the carrier.

Exchanges (if applicable)
We do not accept exchanges on custom-made or personalized items.

You may return a non-customized, non-personalized item at your expense for a exchange. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure the exchange. Any price difference owed is given as a store credit.

Damaged Items
We work hard to ensure your item arrives damage-free. But unfortunately, damage can happen. If your item is damaged during shipping, you must contact us within 48 hours of receipt. Please retain all packaging and packing materials. Contact us immediately at support@thelovemadehome.com for instructions. Please take pictures of all damage and any damage to the box.
Our damage policy is:

If any piece or part is faulty upon delivery, that part will be quickly remade and shipped.
Contact us within 48 hours of receipt.Ā 

We will correct any damage by replacing the damaged part. New parts can be installed easily by the customer. We will provide the instructions and a video to show how to replace the part. Most part replacements can be done with a screwdriver; no other tools are needed. We will always assist with damage to get you up and running quickly!


Gifts
If the item was marked as a gift when purchased and shipped directly to you, youā€™ll receive a gift credit for the value of your return. Once the returned item is received (following the above instructions), a gift certificate will be mailed to you.


Cancellations

Please measure your space! Please check your color.Ā 

Your purchase total includes a 50% deposit.Ā  Ā  Ā 

Orders may be canceled for a full refund withinĀ 6 hours of purchase. After this 6-hour window, materials are typically purchased, and production is scheduled.

Once materials have been purchased or production has begun, the 50% deposit becomes non-refundable.

If your order is complete and ready to ship, no cancellation will be accepted.

Because our pieces are made to order, we do not accept returns or offer refunds for buyerā€™s remorse, changes of mind, or ordering the wrong size.

However, as an alternative to cancellation, we are happy to offerĀ store credit for the full amount paid,Ā which can be applied to a future purchase. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

By placing an order, the customer acknowledges and agrees to our production timeline, deposit policy, and cancellation terms.

We are a very small, family-owned business, and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material and our time. We do not keep inventory. Each order is built specifically for our customer. We are always here for questions to help avoid cancellations.Ā 

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Have any questions? Fill out the form below and we'll get back to you as soon as possible. Thank you very much for considering our shop!