Terms and conditions

Terms and conditions:

We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. 

If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx. 

Understand that all wood products will vary in pattern and color (if stained). Also know that the computer monitor may impact the color visually. Pleasee see our FAQ page.

Feel free to contact us within a week of purchase if your exact item is on sale and we will credit the difference. No credits will be processed outside of this time frame. Black Friday - Cyber Monday weekend sales are EXCLUDED from this policy and will not be honored once the sale has expired.

Please contact us if you have any problems with your order. Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right. 
Please be sure to double-check size and color to avoid a return.
Rush fees are NOT refundable.

Our policy lasts 5 days. If 5 days have gone by since your purchase was received and you have not contacted us, unfortunately, we can’t offer you a refund.
Contact us within: 5 days of delivery for return instructions.
Ship items back within:days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all packing material and the box it was sent in. Without this, we will not accept your return. There are no exceptions. You are responsible for return shipping.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less a 35% restocking fee for the amount of the return. Please be sure to double-check size and color to avoid a return.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business  days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelovemadehome.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item and you will need tracking information to follow up with the carrier.
Exchanges (if applicable)
We do not accept exchanges since this is a custom made item. You may return the item at your expense for a refund, less a 25% restocking fee. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure a full refund of your product (less 25% restocking fee).
Damaged Items
If your item is damaged during shipping, you must contact us within 48 hours of receipt. You must retain all packaging in the even of a return. Contact us immediately a support@thelovemadehome.com for instructions. Please take pictures of all damage and any damage to the box.
Our damage policy is:
We work hard to ensure your item arrives damage-free. But unfortunately, damage can happen.
Our solution to damage was to create pieces that can be quickly replaced. We find this solution works best as customers want the product, they just want it to look and function correctly. We will provide replacement parts for any damage. We will provide an instructional video as well. Pieces can replaced with a screwdriver. If we offer replacement parts and you opt to return the item on your own, a restocking fee of 25% will be applied.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received (following the above instructions), a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We charge 25% on ALL cancellations and returns made after 48 hours from the purchased date/time. This will be deducted from the refund. We are a small, family-owned company. When your order is placed we begin purchasing your materials. A cancellation may not seem like a big deal to you but it is an immediate investment for us.
Have any questions? Fill out the form below and we'll get back to you as soon as possible. Thank you very much for considering our shop!