Terms and conditions


Terms and conditions:


We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. 

If you are in Hawaii or Alaska, please message us for rates as they are NOT the same. We ship via FedEx and UPS.

Feel free to contact us within 3 days of purchase if your exact item is on sale, and we will provide a store credit for the difference. No credits will be processed outside of this time frame. Black Friday and Cyber Monday sales are NOT included.
                                                                                                                                                                                                                                                            
Returns:

Your purchase total includes a 50% deposit.  

Please contact us if you have any problems with your order. Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right. 

Please be sure to double-check size and color to avoid a return.

Understand that all wood products will vary in pattern and color (if stained). Also know that the computer monitor may impact the color visually. Please see our FAQ page.

Custom items, for example, custom color, size, finish items added or removed, or any such request made by the customer that changes the original shape, size, or color of the bin are NOT refundable. Some examples are custom paint, different hinges, additional backing, or different handles.

Gift cards received as a result of a promotion will be canceled if the original merchandise is returned.

Rush Order Fees are NOT refundable.                                                               
                                                                                                                                

Return Policy:

Click HERE to access your account and see if you qualify for a return.

Your purchase total includes a 50% deposit.  

To be eligible for a return, items must meet the following conditions:
  • The item is in new, unused condition , and unassembled (except where noted below).
  • The item is returned in its original packaging. Items not in original packing (box and materials) can't be returned and will be discarded upon receipt, and no refund will be given. Please keep these until your item is assembled. 
  • You have the original receipt or order confirmation.
  • Must not be personalized.
  • Contact us within 5 days - returns are not accepted outside this timeframe.
  • Return the item within 10 days - returns are not accepted outside this timeframe.
  • Your item will be appropriately refunded, less the initial deposit.

Gift cards received as a result of a promotion (sale) will be canceled if the original merchandise is returned.

We offer an entire page of information on our FAQ page to help avoid returns. Please read the page prior to ordering.                                                                                                                                                                                     

We will refund the cost of the returned items minus the initial deposit of 50% 
  • Returned merchandise must be unassembled and packaged in its original packing materials. Without all original packing, no return will be accepted. We offer several reminders to keep your packing.
  • Please obtain a photo of the outside box and the contents before sealing the box, and send this picture to us with your return approval request.
  • Please provide the following information: customer name, item(s) to be returned, and the nature of the problem.

However, as an alternative to a return, we are happy to offer store credit for the full amount paid, which can be applied to a future purchase once the original item is received by us. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

Once we have received and approved your return, we will apply the appropriate refund amount to your credit card or payment method within 48 hours. If your item does not meet the criteria above, but we agree to accept your item back, a store credit may be issued.

Rush Order Fees are NOT refundable. 

Assembly Issues:
If a customer has trouble with assembly, they should contact us for assistance. We can resolve assembly issues with a little cooperation from our customers. This may require photos or videos. We are real people and not a large chain, and we will help resolve any issues to get you up and running right away.                                                                                                                                                                                            

Cancellation:
Please measure your space! Please check your color. 

Your purchase total includes a 50% deposit.     

Orders may be canceled for a full refund within 6 hours of purchase. After this 6-hour window, materials are typically purchased, and production is scheduled.

Once materials have been purchased or production has begun, the 50% deposit becomes non-refundable.

If your order is complete and ready to ship, no cancellation will be accepted.

Because our pieces are made to order, we do not accept returns or offer refunds for buyer’s remorse, changes of mind, or ordering the wrong size.

However, as an alternative to cancellation, we are happy to offer store credit for the full amount paid, which can be applied to a future purchase. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

By placing an order, the customer acknowledges and agrees to our production timeline, deposit policy, and cancellation terms.

We are a very small, family-owned business, and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material and our time. We do not keep inventory. Each order is built specifically for our customer. We are always here for questions to help avoid cancellations. 


Rush Order Fees are NOT refundable under any circumstance.                                                                                                                                                                                   

Refunds:(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund less the nonrefundable 50% deposit. Please be sure to double-check size and color to avoid a return.

If you are approved, your applicable refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thelovemadehome.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item and you will need tracking information to follow up with the carrier.                                                                                                                                                                   
Exchanges: (if applicable)
We do not accept exchanges on custom-made or personalized items.

You may return a non-customized, non-personalized item at your expense for a exchange. The item must be packed with the same materials and in the same manner as it was received to avoid damage and ensure the exchange. Any price difference owed to you is given as a store credit.

Damaged Items:
If your item is damaged during shipping, you must contact us within 48 hours of receipt. 

We will correct any damage by replacing the damaged part. New parts can be installed easily by the customer. We will provide the instructions and a video to show how to replace the part. Most part replacements can be done with a screwdriver; no other tools are needed. We will always assist with damage to get you up and running quickly!

Please retain all packing material.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received (following the above instructions), a gift certificate will be mailed to you.

Again, please understand we are a small family business and not a box store. Returns are not free or easy for either party. But know we will work with you to ensure you are satisfied with your purchase from us. We take great pride in making our customers happy and have thousands of 5 star reviews to show for it!

Have more questions? Fill out the form below and we'll get back to you as soon as possible. Thank you very much for considering our shop!

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