Returns and cancellations

IMPORTANT: Terms and conditions                                                                                 

Returns:

Please contact us if you have any problems with your order. Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right. 

Please be sure to double-check size and color to avoid a return.


Custom items, for example, custom colors, sizes, finishes items added or removed, or any such request made by the customer that changes the original shape, size, or color is NOT refundable. Some examples are custom paint (if available), different hinges, additional backing, or different handles.

Gift cards received as a result of a promotion will be canceled if the original merchandise is returned.


Rush Order Fees are NOT refundable.                                                               
                                                                                                                                




Return Policy:
Please notify us within 3 days of receipt of your order if you would like to make a return.

If 3 days have gone by since your purchase was received and you have not contacted us, unfortunately, we can’t offer you a refund.

Contact us within: 3 days of delivery for return instructions.


Ship items back within 7 days of delivery. Returns are not accepted outside of the time frame. 

Gift cards received as a result of a promotion (sale) will be canceled if the original merchandise is returned.

We offer an entire page of information on our FAQ page to help avoid returns. Please read the page before ordering.                                                                                                                                                                                     


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


We will refund the cost of the returned items minus round-trip shipping costs and 35% restocking fee. Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us).
  • Returned merchandise must be unassembled and packaged in its original packing materials. Without the original packing, no return will be accepted. We offer several reminders to keep your packing.
  • Please obtain a photo of the outside box and the contents before sealing the box, send this picture to us with your return approval request.
  • Please provide the following information: customer name, item(s) to be returned, and the nature of the problem.

Once we have received and approved your return, we will apply the credit amount to your credit card or payment method.

Rush Order Fees are NOT refundable. 



Cancellations:
Please measure your space and check your color. Cancellations are accepted within 12 hours for a refund of the full amount. Cancellations after that time, incur a restocking fee of 35%. By that time, we have purchased the specific materials for your order and, depending on the length of time since the order was placed, started or completed your order. If your order is complete and ready to ship, no cancellation will be accepted.

We are a very small, family-owned business and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material and our time. We do NOT keep inventory. Each order is built for that specific customer. We are always here for questions to help avoid cancellations. 


Rush Order Fees are NOT refundable under any circumstance.