Returns and cancellations

RETURNS AND EXCHANGE DETAILS

Shipping Policy

We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been delivered. If you are in Hawaii or Alaska, please message us for rates, as they are NOT the same. We ship via FedEx and USPS.

Returns

Please contact us if you have any problems with your order. Our shop is founded on hard work, well-built products, and happy customers — if something isn't right, please contact us immediately and we'd like to make it right.

Please be sure to double-check size and color before ordering to avoid a return.

  • Contact us within: 5 days of delivery for return instructions.
  • Ship items back within: 7 days of delivery. Returns are not accepted outside of this timeframe.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging including all packing material. If your item was shipped assembly required, it must be unassembled and repacked using all original material.

Returns are processed less:

  • Original shipping cost
  • Return shipping cost (paid by the customer)
  • A restocking fee of 25%

Customized or personalized items are NOT eligible for a return or exchange.

Rush Order Fees are NOT refundable.

Gift cards received as a result of a promotion will be canceled if the original merchandise is returned.

Please do not send your purchase back without contacting us first.

Return Policy — What's Not Eligible

Returns are not accepted for the following reasons:

  • Buyer's remorse
  • Color variation
  • Natural wood characteristics
  • Incorrect measurements provided by the customer
  • Delays caused by carriers
  • Items outside of the return window
  • Items without original packing
  • Items that have been used
  • Preference changes after delivery

Custom items (custom colors, sizes, finishes, items added or removed, or any customer-requested change to the original shape, size, or color) are NOT refundable. Examples include custom paint, different hinges, additional backing, or different handles.

Cancellations

Orders may be canceled for a full refund within 12 hours of purchase. After 12 hours, materials are purchased and production is scheduled — the 25% deposit becomes non-refundable at that point.

Damaged Items

If an item is damaged in transit, please contact us within 3 days of receipt. We will send replacement parts promptly. These parts can be replaced by the customer with minimal effort and just a screwdriver.

Exchanges

Exchanges are accepted. The customer is responsible for return shipping to us and shipping of the exchanged item. Personalized items are NOT eligible for an exchange or return.

Price Guarantee

Feel free to contact us within 3 days of purchase if your exact item goes on sale, and we will provide a store credit for the difference. No credits will be processed outside of this timeframe. Black Friday and Cyber Monday sales are NOT included.

FAQ

We offer a full FAQ page to help answer common questions before ordering. Please review it before purchasing.